![]() ![]() Here are some success stories that keep us going: We also love our community and are motivated to see their success as a result of having their products posted on our site. We all drink lots of coffee and share music, gifs, and laughs. How do you motivate yourself day in and day out? After I’ve contacted all or most of them, I respond to e-mails and share feedback with the team, and work on any other projects.Ī Product Hunt meetup in Toronto. I try to wake up around 5:00 AM to start bringing makers into the conversation. Can you walk us through your typical day at PH? Erik and Ryan are also actively engaged in these processes. I encourage makers to join conversations about their products, help moderate product listings, help curate collections, help set up exclusives (such as the Startup Toolkit series), and stay in constant communication with our development team about how to best automate community management tasks as we add new features. I participate in 100-200 e-mails and 50-100 tweets a day. Tell us about your role at PH.Īs a “Community Manager” (we don’t have official titles), I assist with user acquisition, engagement, and retention by working closely with the team to define how to best delight our users and help them be successful with our product. Also, Ryan and I built rapport over time after I discovered his work with Nir Eyal.įor anyone who wants to join a startup in a community role, I’d recommend participating in communities like these and on social media to build trusted relationships. I have previous experience as the Head of Content at Growth Hacker TV and as a Quality Manager at GrowthHackers, so I guess I naturally seemed to be a good fit for the role. Product Hunt’s shiny new office in San Francisco. Conversations are fragmented across Product Hunt itself, and on Twitter, e-mail, and in-person meetings. I participate in a few hundred conversations a day, as do Erik and Ryan. How many conversations would you say you participate in every day, on average? We use Streak to automate e-mail, Olark to provide chat support, and Slack to communicate internally about how to best delight our users. ![]() What tools do you use to deal with your and queries? We also have several users who are invaluable to the Product Hunt community.Įric Willis, Ria Blagburn, Kevin William David, Jack Smith, Bram Kanstein, for example, are just a few of the users to whom we owe thanks for their continued contributions (as well as the thousands of other that up-vote, comment, create collections, and visit Product Hunt daily). The engineering and design teams support our efforts and use the feedback we receive from the community to help guide the roadmap. The entire team contributes to community, but I primarily work alongside Erik and Ryan specifically on Community Management. Are you the only person who works with the community? Does anyone else, on the team, pitch in to help? However, everyone will have relocated to SF by mid 2015. The Product Hunt team spans across seven time zones and is headquartered in San Francisco. Nichole opens up in this interview about how hard the team works behind the scenes to keep Product Hunt relevant, and the community vibrant. Nichole Elizabeth is a Community Manager at Product Hunt, the go-to-place for folks in the tech industry to discuss the latest and greatest products. The place is what it is today because of the strong community that the founders have managed to build and nurture, so we thought it’d be a good idea to find out how they did it.
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